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Privacy Policy

EFFECTIVE DATE: OCTOBER 3, 2026

TRANSPARENCY & COMPLIANCE

How We Handle Your Data

Feather Dusters Cleaning is dedicated to safeguarding your personal privacy across all interactions, digital platforms, estimate requests, and ongoing residential or commercial service agreements. This document outlines our data handling policies, collection practices, and your statutory privacy rights.

1. Identification and Scope of Policy

This Privacy Policy applies to all personal information submitted to or collected by Feather Dusters Cleaning through our official website, digital advertising channels, telephone inquiries, text messaging systems, and direct communications. By engaging our cleaning services or requesting an estimate, you acknowledge the collection and utilization of your details as detailed herein.

2. Categories of Information We Collect

We gather specific personal details strictly necessary for client communication, residential assessment, and dispatching service crews. In alignment with our structured policy standards, collected information falls into the following key categories:

  • Direct Contact Details: Full name, telephone number, email address, and preferred methods of contact.
  • Service Property Information: Physical street address, building access instructions, gate codes, square footage, room counts, and specific surface care requests.
  • Scheduling & Appointment Preferences: Requested service frequency, preferred arrival time windows, key drop arrangements, and pet notifications.
  • Transaction Records: Invoiced service totals, payment timestamps, and confirmation receipts (full payment card details are processed independently via PCI-compliant gateways and are never stored on our local servers).

3. Meta and Online Lead Form Submissions

When you engage with Feather Dusters Cleaning via Meta advertising (Facebook and Instagram lead generation forms), we receive the specific contact and property information you voluntarily supply within the form fields. This data is transmitted securely to our customer relationship platform solely to prepare your customized cleaning quote and coordinate your initial consultation.

4. CASL-Compliant SMS and Email Consent

In strict compliance with Canada's Anti-Spam Legislation (CASL), we never send automated commercial electronic messages or marketing SMS communications without explicit or demonstrable implied consent. By submitting your mobile number and email on our quote forms, you consent to receive direct transactional updates, including quote breakdowns, arrival time windows, service reminders, and customer satisfaction check-ins.

You retain the right to withdraw electronic messaging consent at any time. Every marketing email includes an instant unsubscribe mechanism, and text notifications can be halted immediately by replying STOP.

5. Purpose of Data Use for Quotes and Scheduling

Personal data collected is used solely to facilitate honest, high-quality cleaning operations. Specifically, your details allow us to: accurately calculate square footage pricing, dispatch assigned cleaning teams to the correct address, communicate key arrival delays or operational inquiries, verify special cleaning material instructions, and manage recurring visit schedules seamlessly.

6. Third-Party Service Providers and Data Sharing

We do not sell, rent, trade, or distribute your personal information to third-party marketers under any circumstance. We share necessary operational data only with vetted service providers essential to running our business, including encrypted scheduling software, SMS dispatch gateways, and certified payment processors. All third-party partners are contractually required to maintain strict confidentiality and data protection standards.

7. Data Storage, Retention, and Security Controls

All client records and contact information are stored within encrypted, password-protected database environments featuring multi-factor authentication controls. Access is restricted strictly to authorized supervisory personnel and dispatch managers. We retain client data only as long as necessary to fulfill active service contracts, maintain required accounting records, and resolve administrative inquiries.

8. Cookies and Digital Tracking Technologies

Our website utilizes standard session cookies and privacy-compliant analytics tools to evaluate page loading speed, site navigation flow, and conversion effectiveness. These diagnostic cookies collect aggregated, anonymized metrics that cannot identify individual users. You may adjust your web browser settings at any time to block or delete cookies without impacting your ability to review service descriptions.

9. Individual Rights and Access Requests

You maintain complete ownership of your personal information. Under applicable privacy legislation, you have the right to request a formal copy of the personal details we hold on file, request immediate corrections to inaccurate data, or request permanent deletion of your profile where ongoing retention is not required by taxation and accounting laws.

10. Protection of Children's Privacy

Our services and online inquiry channels are directed exclusively toward adults and legal property owners capable of entering commercial contracts. We do not knowingly solicit, collect, or maintain personal information from individuals under the age of 18. If we discover an inadvertent receipt of minor information, it is deleted immediately from all records.

11. Policy Amendments and Contact References

Feather Dusters Cleaning reserves the right to periodically update this Privacy Policy to reflect evolving regulatory frameworks or operational improvements. Any material modifications will be noted via the effective timestamp at the top of the policy page. For questions regarding our data practices or to exercise your privacy rights, please refer to our dedicated privacy contact directory below.

CONTACT PRIVACY OFFICER

Privacy Questions?

For questions about this policy, access requests, or information handling practices, please contact our designated privacy lead directly.

Brandon (Owner & Privacy Officer)

Ottawa, Ontario, Canada

Inquiries are typically addressed within 1-2 business days.